struggling

it's contradicting when my previous post is about being positive but here I am, admitting that it's indeed not an easy to task to be in the company as a CSO. And i was thinking, what more a BM!

Unlike Income, this is more stressful because there are so many products and product knowledge must be on the tip of your fingers. On top of that, we need to do sales as well. Seriously, every single day that I go home from the branch, I've a headache. lol. that taxing.

On the flipside, there's no timing! And we can be sooo FUN with the customers.. :)

It's definitely a hard transition. Maybe it's because I'm not used to it yet. I've to study hard.

In another note, I really miss trains. I miss the monorail, I miss my PVs. I miss CCL, but I really don't want to go back with a pay like that.

I really miss being in transport operations. If only their working hours are not shitty.

I miss the people there too, just not the drama of it all. lol.

I miss being a part of the CCL family coz Everyone knows Everybody!

Here, 62 branches, how to know everyone?

But I'm very glad that Clementi Central staffs are so welcoming and helpful. Not forgetting family-like. I like it here, but I think they're stress with me coz I did a LOT of errors! Lol..

So, another day tmr.. Let's make it better! :)


- Posted using BlogPress from my iPhone

taking a large step forward.

i intend to have a meaningful post tonight.

just a brief update,

i have resigned from SMRT, it was sad but i had to let it go for career advancement. i may be passionate about trains, but, as far as i'm concerned, my cert does not allow me to advance too much in the field.

so, after 1.5 months of being unemployed (which honestly, i thought, was fun at first. however, when little brothers constant squabbles are concern), i'd rather be out at work)

after, Bas mentioned that her workplace has an opening, i applied for the exact post that she is in, thinking that it was just another job. Being the paranoid me, i applied BOTH online and gave her my physical application form for her referral.

and on the following Monday, i received a call and I MADE IT.
that was fast.

on the 16th May, i began working again.

read: Singapore Post Limited. MANAGEMENT TRAINEE. cool huh?

i really find that the speech given by the Business Managers, Head, VP,AVP, and AVP interesting.

HOWEVER, i am utmost inspired by the speech given by the Executive Vice President (Retail & Financial Svcs) Mr Loh Choo Beng.

i think, basically, most of us MTs, brought up the issue of leadership and attitude. yes, i find that what Mr Loh said was right,

Psychological strength is equally as important as physical strength. The willpower to forget a negative instance with one customer should be there. I remember Mr Goh, (the SMRT customer svc wshop trainer) once said, it may be your 100th customer for the day, but he came to your counter, to visit ONE you. so, you can't be piling the burden of 99 other customers on just one customer. each customer is different.

Mr Loh, asked a question, which till now, still left me a little clueless.

What is the difference between a leader and a manager?

according to my iphone dictionary:

leader: a person who rules or guides or inspires others
manager: someone who controls resources and expenditures

two very separate approach altogether.

yet, they intertwine. but, not all managers are good leaders. a good leader can manage.

what i reallt picked up on that speech was target setting.

I admitted to all the heads/managers that I am not one who set a target/goal. However, after listening to Mr Goh's speech, i really want this job badly and i'm going to set a target for myself.

He mentioned about the 5 year goal.

Out of 5 years, what do you target to achieve?

in 5 years, I AM TARGETING FOR THE POST OF BRANCH MANAGER.

I am so driven, i have no idea WHERE this is coming from.
I am just being positive, and i want to work hard to achieve my dreams. This job is not easy to come by. MTs are usually for undergrads. But this, is for Dip holders.
I AM NOT letting anybody pull me out/down from/on this.

so, today.

being in Clementi Central Branch today was OVERWHELMING. yes, of course i made mistakes. but hey, we're not perfect right?

i still find it OVERWHELMING when my Business Manager spoke to me. I didnt get a chance to actually speak or meet him during orientation coz he was on leave. I had a long talk with him, which I find to be very beneficial.

being an MT, you have to be humble AT ALL TIMES.
people won't respect you if from now, you dont plant yourself on earth and be humble. if people do not respect you now, they most certainly won't respect you in the future.

or, say, be PRO ACTIVE.
instead of waiting for people to approach you, why not you approach them?
doesn't it just give more impact on the other person?

i have been trying very hard to find the old me.
the person who was a leader.
i have been trying to find her.

the maturity.
the ability to LEAD.

been asking myself a lot of qns.
telling myself motivational things.

and i shall continue to search.

till then, dear readers, if there is still any. :)

firework

baby, you're my firework.